Terms, Refund & Cancellation Policy

Effective Date: January 18, 2026

Welcome to Hummingbird Care Link. By accessing or using our platform, you agree to these Terms, Refund, and Cancellation policies. Please read them carefully.

1. Using the Platform

Hummingbird Care Link provides a platform to connect healthcare providers — including nurses, caregivers, clinics, and other service providers — with care seekers.

Providers and care seekers are responsible for managing their interactions and agreements directly.
Providers can create and manage their profiles, services, and availability through their dashboard.
Care seekers can browse provider listings and communicate with providers through the platform.

2. Eligibility

Providers must register and be pre-approved before accessing the platform.
Care seekers must create an account to access provider listings and use the platform.

3. Subscriptions

Provider subscriptions are ongoing monthly subscriptions.
Subscriptions continue automatically each month until the provider cancels.
Providers are responsible for managing their subscription and account information.
Access remains active while the subscription is active.

4. Cancellation Policy

Providers may cancel their subscription at any time.
To prevent the next month’s charge, cancellation notice must be submitted at least 48 hours before the next billing cycle.
Cancellation notice should be submitted via email to inquiry@hummingbirdcarelink.ca.
Access to the platform continues until the end of the current billing period.

5. Refund Policy

No refunds are issued for subscription fees already paid.
After cancellation, providers retain full access to their account and platform features until the end of the current billing period.
Providers manage service delivery, cancellations, and any refunds for clients according to their own policies.
Providers accurately represent their services, pricing, and availability.
Concierge packages may have usage limits depending on the package selected.

6. Provider Responsibilities

Manage profiles and store listings professionally.
Respond promptly to clients and inquiries.
Ensure services meet professional standards and maintain all applicable licenses or certifications.
Handle any cancellations, refunds, or disputes directly with clients.
Report any inappropriate behavior by users to inquiry@hummingbirdcarelink.ca.

7. Care Seeker Responsibilities

Create accurate profiles and use the platform respectfully and professionally.
Communicate and arrange services directly with providers.
Report any concerning behavior to inquiry@hummingbirdcarelink.ca.

8. Platform Use

All users must follow professional and lawful conduct while using the platform.
Misuse or fraudulent activity may result in account suspension or removal.

9. Leads & Business

Exposure on the platform provides opportunities to connect with potential clients.
The number of leads, inquiries, or bookings depends on the provider’s services, responsiveness, and engagement.

10. Modifications

Hummingbird Care Link may update these Terms, Refund, and Cancellation policies at any time.
Continued use of the platform constitutes acceptance of any updates.

Refund and Returns Policy